SaaSTimeline: ~12 weeks
WorkOrder Pro
Repair ticketing and SLA tracking for property management and maintenance companies
Next.jsMulti-TenantWeChat Notify
-60%
Response time
95%
Completion rate
Significantly up
Satisfaction
Background
Repair workflows relied on phone calls and paper — slow response, poor tracking, low satisfaction.
Core Challenge
Repair workflows relied on phones and paper — manual dispatch, no SLA tracking, low satisfaction, worse with multiple properties.
Our Approach
Multi-tenant SaaS with isolated workspaces; full online flow from ticket to completion; SLA timers, overdue alerts, and WeChat notifications.
What We Did
- ·Multi-tenant SaaS platform for property and maintenance companies
- ·Ticket submission, auto-dispatch, SLA timers, and overdue alerts
- ·Mobile tools for field workers with on-site check-in and feedback
- ·WeChat notifications for owners and managers on ticket status
Tech Stack
Next.jsNode.jsPostgreSQLWeChat Notify
Outcome
60% faster response time, 95% completion rate, significantly improved satisfaction.
Internal system · Not publicly availableAll case studiesRelated Service: SaaSRelated Scenario: Subscription SaaS Multi-Tenant Platform Development